Politique de remboursement

Unfortunately, we can’t offer you a refund or exchange on opened coffee due to its perishable nature. 
If for some reason you received damaged or incorrect product please contact us within 24 hours of receipt. In this case you may request a full refund for the purchase price of the coffee(s) or item(s) within five (5) business days of receipt of the shipment based on UPS or USPS tracking information. Additional charges such as shipping, discounts, or any other charge besides the cost of the item itself will not be refunded. We want you to be satisfied with our coffee and service so please contact us at info@nomadroasters.com and lets chat.

For whole bean coffee you will receive a refund (minus any additional charges) to the card on file on unopened bags. All coffees (unopened) must be returned with their original packaging materials, accompanying literature, instructions and any other materials that were included with the shipment before a credit or refund can be made. Nomad Roasters is not responsible for return shipping costs but will cover the cost to ship replacement items if necessary. In addition, all non-coffees items and equipment must be returned in their original packaging undamaged and with all materials, accompanying literature, instructions and any other items that were included with the shipment before a credit or refund can be made.

Late or missing refunds (if applicable)
If you haven’t received a refund for your coffee yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@nomadroasters.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.